Shipping, Returns & FAQ

Shipping

â–ºEstimated Transit/Delivery Times
   Your order will arrive within:

   •First Class (US):  5-8 bus. days
   •Standard (US):  8-10 bus. days

   •Priority Mail (US):  4-6 bus. days
   •Priority Mail Express (US):  2-3 bus. days

   •Outside the US (any method):  10-15 bus. days (or more)

NOTE: We are unable to guarantee delivery dates or transit times on any order. The delivery dates/transit times that we receive from the USPS, and provide to you, are estimates only.

â–ºExpedited / Rush Orders / "Need By" Dates
If you need your Idea Boxes by a specific date, please let us know by including a note in the comment section during checkout and by choosing the shipping option that best matches your "need by" date. We will contact you via email if we have any questions or are not able to meet your "need by" date. Please keep in mind that during certain times of the year, we may not be able to accommodate every "need by" request.

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Shipping Rates
Our website offers real-time shipping rates via the USPS. Shipping costs are based on the weight and size of your product. You can get a quick shipping estimate by placing the item(s) in your cart and choosing the Estimate Shipping & Tax button.

Shipping Outside the US
Shipping is currently available to these countries: USA, Australia, New Zealand, Switzerland, and APO/FPO addresses. Please contact us for information on shipping to your country.

Why is Priority Mail the only option shown?
When Priority Mail is the only option shown, it may be the most economical way to ship your package.

Tracking Your Order
You will find your tracking number in the shipping notification email that was sent when your order was shipped. You can also find your USPS tracking number by going to My Account, then to Completed Orders. Click on the View Order Details button next to the order you are inquiring about. You will see your tracking number under the section titled, Shipments for Order #.

Missing Packages
Please contact us in the event of a missing package.

 


Ordering & Payments

Payment Methods
We accept Visa, MasterCard, American Express, Discover, and Apple Pay.

Declined Payments
The charging of credit/debit cards on The Idea Box Kids website is an automated process and handled by our payment processor. The decision to decline a card comes from the card-issuing bank. If your payment did not go through, try your card again, double-checking all the information, including the zip code. If your card still does not go through, please contact the card-issuing bank.

Currency Conversion
For currency conversion for the Australian Dollar, New Zealand Dollar, or the Swiss Franc: Go to the menu bars in the upper right corner of the screen, hover over the USD area of All Prices are in USD, click on US Dollars, then choose from one of the currencies shown.

 


Returns, Refunds, Cancellations

Concerns
We want you to be happy with your Idea Box!
If there are any concerns with your Idea Box after receiving it, please contact us via our contact form, or follow the appropriate instructions below.

Returns & Refunds
If you are not satisfied with your purchase, you can return your item for a full refund up to 30 days from the purchase date. Items must be returned in the same condition that it was sent: unused, undamaged, and with all components included. In some cases, shipping fees may not be refundable. We do not accept returns sent COD. Refunds will be credited back to the original payment method promptly after the return is received. To return your item, please fill out a Return Request (instructions below).

For Damaged Items: If your item arrives damaged due to handling while in transit, please fill out a Return Request (instructions below). We will contact you promptly and send you a return shipping label to use.

Returns on Items Paid with a Gift Card
We will gladly exchange new, unused items with a different item of equal value or we will issue a store credit/gift card. We cannot issue a monetary refund on items purchased with a gift card. All product return procedures apply. To return your item, please fill out a Return Request (instructions below).

Exchanges
If you'd like to exchange your product, follow the Returns & Refunds procedure above and fill out a Return Request (instructions below). You will pay to ship the item back to us, and we will pay for shipping the exchanged item back to you. All items must be unused and in original condition. All product return procedures apply.

Cancellations
If you would like to cancel your order, please let us know immediately.

Where to Find the Return Request Form
For All Returns: Please fill out a Return Request by going to My Account, then to Completed Orders. Click on the Return Item(s) option next to your order and follow the instructions.

 


Gift Cards

Gift Cards are available here. 
Note: No physical gift cards are mailed or available. Gift Cards are non-refundable. Unused balances cannot be refunded.

After Purchasing a Gift Card
After you purchase a gift card, your recipient will receive their gift card code via the email that was given in the box titled: Recipient's Email. Gift Cards are usually sent immediately, but can take up to two hours depending on the recipients email system.

Printing the Gift Card to Give as a Gift
If you would like to print the gift certificate, to directly give as a gift, enter your own email in the box titled: Recipient's Email.

Using a Gift Card
To use a gift card, enter the code during the check-out process where it says, "Promo/Gift Certificate."

Expiration Date
Gift cards are good for one year from the date of purchase.

 


Wholesale

Idea Boxes are offered for wholesale in these countries: US, Australia, New Zealand, and Switzerland. For more information, please visit our Wholesale page.

 


Product Safety

Our Idea Boxes have been tested by a CPSC (Consumer Product Safety Commission) approved lab (Intertek), and are in complete compliance with all of the CPSIA regulations. We take the safety of your children seriously!

 


Contact Information

Your feedback is very important to us, as well as any questions you may have. We check our email regularly throughout the day, so our response is prompt. To send us an email: Please fill out the Contact Us form. Our email address is: info@theideaboxkids.com Our mailing address is: The Idea Box Kids LLC, PO Box 696 Wilsonville OR 97070. To contact us via phone, call 503-570-8688.

 


Misc.

Privacy Info
Do you take my email and put me on a mailing list?
No. Never. Your information is your own and it stays that way when you order with us.