►Estimated Transit/Delivery Times
Your order is estimated to arrive within:
•First Class (USPS): 5-8 bus. days
•Priority Mail (USPS): 4-6 bus. days
•Priority Mail Express (USPS): 2-3 bus. days
•UPS Ground (UPS): 5-8 bus. days
NOTE: We are unable to guarantee delivery dates or transit times on any order. The delivery dates/transit times that we receive from the USPS/UPS, and provide to you, are estimates only.
►Expedited / Rush Orders / "Need By" Dates
If you need your Idea Boxes by a specific date, please let us know by including a note in the comment section during checkout and by choosing the shipping option that best matches your "need by" date. We will contact you via email if we have any questions or are not able to meet your "need by" date. Please keep in mind that during certain times of the year, we may not be able to accommodate every "need by" request.
Our website offers real-time shipping rates via the USPS & UPS. Shipping costs are based on the weight and size of your product. You can get a quick shipping estimate by placing the item(s) in your cart and choosing the Estimate Shipping & Tax button.
Free shipping is offered on orders of $49 or more. Shipping carrier & method will be chosen by The Idea Box Kids, and is dependent on order size & weight. Does not include Express shipping. Wholesale orders not eligible.
Tracking Your Order
You will find your tracking number in the shipping notification email that was sent when your order was shipped. You can also find your USPS tracking number by logging in, going to My Account, then to Completed Orders. Click on the View Order Details button next to the order you are inquiring about. You will see your tracking number under the section titled, Shipments for Order #.
Please contact us in the event of a delayed or missing package.
Ordering & Payments
We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
The charging of credit/debit cards on The Idea Box Kids website is an automated process and handled by our payment processor. The decision to decline a card comes from the card-issuing bank. If your payment did not go through, try your card again, double-checking all the information, including the zip code. If your card still does not go through, please contact the card-issuing bank.
Returns, Refunds, Cancellations
We LOVE our customers! Any issues or concerns? Contact us and we'll make it right!
To Contact Us: Please contact us via our contact form, or follow the instructions below.
Returns & Refunds
We want to make returns as easy as possible! If you would like to return your purchase for a full refund, please contact us within 7 days of the delivery date. Please ship your item(s) back, postmarked within 14 days from the delivery date. Note: Buyers may be responsible for return shipping. We do not accept returns sent COD. Refunds will be credited back to the original payment method promptly after the return is received. To return your item(s), please fill out a Return Request (instructions below).
Note: Every return is different. If your return falls outside the guidelines as noted above, please contact us with your specific return details. We will do our best to help!
For Damaged Items: If your item arrives damaged due to handling while in transit, please fill out a Return Request (instructions below). We will contact you promptly and send you a return shipping label to use.
Returns on Items Paid with a Gift Card
We cannot accept returns or offer exchanges on items purchased with a gift card.
If you would like to exchange your product, please follow the Returns & Refunds procedure above and fill out a Return Request (instructions below).
If you would like to cancel your order, please let us know immediately.
Where to Find the Return Request Form
Please fill out a Return Request by logging in and going to My Account, then to Completed Orders. Click on the Return Item(s) option next to your order and follow the instructions. If you did not create an account and checked-out as a guest, please use the contact form to start the return process.
Gift Cards are available here.
Note: No physical gift cards are mailed or available. Gift Cards are non-refundable. Unused balances cannot be refunded.
After Purchasing a Gift Card
After you purchase a gift card, your recipient will receive their gift card code via the email that was given in the box titled: Recipient's Email. Gift Cards are usually sent immediately, but can take up to two hours depending on the recipients email system.
Printing the Gift Card to Give as a Gift
If you would like to print the gift certificate, to directly give as a gift, enter your own email in the box titled: Recipient's Email.
Using a Gift Card
To use a gift card, enter the code during the check-out process where it says, "Promo/Gift Certificate."
Gift cards are good for one year from the date of purchase.
Idea Boxes are offered for wholesale in the US only. For more information, please visit our Wholesale page.
Our Idea Boxes have been tested by a CPSC (Consumer Product Safety Commission) approved lab (Intertek), and are in complete compliance with all of the CPSIA regulations (for sales in the US only). We take the safety of your children seriously!
Your feedback is very important to us, as well as any questions you may have. We check our email regularly throughout the day, so our response is prompt. To send us an email: Please fill out the Contact Us form. Our email address is: [email protected] Our mailing address is: The Idea Box Kids LLC, 8755 SW Citizens Dr. STE 106 Wilsonville OR 97070.
Do you take my email and put me on a mailing list?
No. Never. Your information is your own and it stays that way when you order with us.